TERMS AND CONDITIONS (GENERAL TERMS OF SERVICE)

1. Introduction

These General Terms and Conditions (hereinafter: the “Terms”) govern the use of the services provided by the Service Provider via the website https://appointio.eu (hereinafter: the “Website”).

By registering for or using the Service, the User agrees to be bound by these Terms.

2. Service Provider Details

  • Company name: Chronos Web Tech Kft.
  • Registered seat: 8220 Balatonalmádi, Kazinczy u. 8.
  • Mailing address: 8220 Balatonalmádi, Kazinczy u. 8.
  • Company registration number: 19-09-523133
  • Registering court: Veszprémi Törvényszék Cégbírósága
  • Tax number: 32013678-2-19
  • Represented by: Gergely Balázs, CEO
  • Email address: [email protected]

3. Definitions

  • Service: The cloud-based online appointment booking system (“Appointio”) and any related services provided by the Service Provider.
  • User: Any natural or legal person who registers for or uses the Service.
  • Subscription: A paid plan granting access to the Service.
  • Trial Period: A limited period during which the Service may be used free of charge.
  • Content: Any data, information, or material uploaded or managed by the User through the Service.

4. Registration and Account

  • 4.1. Use of the Service requires registration. The User must provide accurate and complete information during registration.
  • 4.2. The User is responsible for maintaining the confidentiality of their account credentials and for all activities under their account.
  • 4.3. If registration is made on behalf of a legal entity, the registering individual represents and warrants that they are authorized to act on behalf of that entity.
  • 4.4. The Service Provider reserves the right to suspend or terminate accounts in case of breach of these Terms.

5. Trial Period and Subscription

  • 5.1. The Service Provider may offer a free Trial Period. The scope and duration of the Trial Period are determined at the sole discretion of the Service Provider.
  • 5.2. After the Trial Period, continued use of the Service requires a paid Subscription.
  • 5.3. Subscriptions are billed on a recurring basis (e.g. monthly or annually), as selected by the User.
  • 5.4. The Subscription automatically renews unless cancelled by the User prior to the renewal date.

6. Payment Terms

  • 6.1. The applicable fees are published on the Website.
  • 6.2. The User agrees to pay all applicable fees in a timely manner.
  • 6.3.Accepted payment methods:
    • Bank transfer
    • Credit/debit card (processed via a third-party payment provider, e.g. Stripe)
  • 6.4. In case of failed payment, the Service Provider may suspend access to the Service.
  • 6.5. All fees are exclusive of applicable taxes unless stated otherwise.

7. Use of the Service

  • 7.1. The User agrees to use the Service in compliance with applicable laws and these Terms.
  • 7.2. The User shall not:
    • Use the Service for unlawful purposes
    • Interfere with the operation of the Service
    • Attempt unauthorized access to systems or data
    • Upload harmful or malicious content
  • 7.3. The Service Provider reserves the right to monitor usage to ensure compliance.

8. Data and Content

  • 8.1. The User retains ownership of all Content uploaded to the Service.
  • 8.2. The User grants the Service Provider a limited license to process such Content solely for the purpose of providing the Service.
  • 8.3. The User is solely responsible for the legality, accuracy, and integrity of their data.

9. Data Protection

  • 9.1. The Service Provider processes personal data in accordance with applicable data protection laws, including the GDPR.
  • 9.2. Detailed information is set out in the Privacy Notice.

10. Third-Party Services

  • 10.1. The Service may integrate with third-party services (e.g. payment providers, calendar services).
  • 10.2. The Service Provider is not responsible for the operation or availability of such third-party services.

11. Service Availability (SLA Disclaimer)

  • 11.1. The Service Provider aims to ensure high availability of the Service but does not guarantee uninterrupted or error-free operation.
  • 11.2. Maintenance, updates, or external factors may result in temporary downtime.

12. Limitation of Liability

  • 12.1. To the maximum extent permitted by law, the Service Provider shall not be liable for:
    • Indirect or consequential damages
    • Loss of profit, revenue, or data
    • Business interruption
  • 12.2. The total liability of the Service Provider shall not exceed the amount paid by the User in the preceding 12 months.

13. Termination

  • 13.1. The User may terminate their Subscription at any time via their account settings.
  • 13.2. The Service Provider may terminate or suspend access:
    • In case of breach of these Terms
    • If required by law
    • For operational or security reasons
  • 13.3. Upon termination, access to the Service may be restricted or deleted.

14. Intellectual Property

  • 14.1. All intellectual property rights related to the Service remain the exclusive property of the Service Provider.
  • 14.2. The User is granted a limited, non-exclusive, non-transferable right to use the Service.

15. Amendments

  • 15.1. The Service Provider reserves the right to modify these Terms at any time.
  • 15.2. Users will be notified of material changes in advance.

16. Governing Law and Jurisdiction

  • 16.1. These Terms shall be governed by the laws of Hungary.
  • 16.2. Any disputes arising from these Terms shall fall under the jurisdiction of the competent Hungarian courts.

17. Miscellaneous

  • 17.1. If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force.
  • 17.2. These Terms constitute the entire agreement between the parties regarding the use of the Service.

18. Stripe Payment Provider

  • 18.1. The Service Provider uses Stripe Payments Europe Ltd. (“Stripe”) to process online payments.
  • 18.2. The Service Provider does not store any credit or debit card details. Such data is processed exclusively by Stripe in accordance with its own privacy policy.
  • 18.3. Stripe acts as an independent data controller with respect to the processing of payment transactions.
  • 18.4. Stripe’s data processing activities are governed by its own privacy policy, available at: https://stripe.com/privacy

19. Google Calendar Integration

  • 19.1. The Service enables Users to connect their Google Calendar account for the purpose of appointment synchronization.
  • 19.2. During this integration, the Service Provider may access calendar data via the Google Calendar API solely for managing and synchronizing appointments.
  • 19.3. Calendar data is not used for marketing, profiling, or any other unrelated purpose and is not shared with third parties.
  • 19.4. The processing of Google Calendar data is based on the User’s consent under Article 6(1)(a) GDPR.
  • 19.5. The User may withdraw consent at any time via the Service settings or through their Google account permissions.
  • 19.6. Google acts as an independent data controller. Its privacy policy is available at: https://policies.google.com/privacy
  • 19.7. The use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.